Refund policy

We accept return requests for both defective and non-defective products within 30 days of delivery.

To qualify for a return, the product must remain unused, in new condition, and be returned in its original packaging. Customers must also provide a receipt or other valid proof of purchase.

Before sending an item back, please contact us at support@woodavia.com. All returns must be reviewed and approved in advance. Packages sent without prior authorization may not be accepted.

Return Address

430 E Cheyenne Mountain Blvd, Apt 38 Colorado Springs, CO 80906

Return Conditions

Eligible country: United States
Return period: Within 30 days of delivery
Return method: By mail
Required condition: New and unused
Exchanges: Accepted
Return shipping: The customer is responsible for purchasing the return label
Restocking fee: None

Damaged, Defective, or Incorrect Products

Please examine your order as soon as it is delivered. If the product arrives damaged, contains a defect, or differs from what you ordered, contact us promptly at support@woodavia.com. We will review the issue and provide appropriate assistance.

Refund Processing

After the returned product has been delivered to us, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

Exchanges

For the fastest exchange process, we recommend returning the original product first. Once the return has been accepted, you may place a separate order for the replacement item.

Contact Information

Email: support@woodavia.com
Address: 430 E Cheyenne Mountain Blvd, Apt 38 Colorado Springs, CO 80906
Support hours: 10:00 AM to 8:00 PM, Monday through Friday