Shipping policy
Woodavia is operated by Khanh Crystal LLC. This policy explains where we ship, how long your order takes, and what to do if something goes wrong.
Shipping destinations
We currently ship to addresses within the contiguous United States.
Every piece is made to order in our partner workshops in Vietnam or Singapore, depending on production capacity, and shipped directly to your door.
Shipping cost and import duties
Standard shipping is free on all orders. Any charge that applies is shown at checkout before you pay. We never add shipping fees after purchase.
All import duties and customs fees are included in your price. You will not be charged anything on delivery.
Order timeline at a glance
- Production and preparation: 6–10 business days
- Delivery after dispatch: 5–8 business days
- Total, from order to delivery: usually 11–18 business days
Business days are Monday to Friday, excluding U.S. public holidays.
Made-to-order production
Every piece is made to order after you purchase it. Production and preparation take 6–10 business days. Orders that require customization, design revisions or your approval may need up to 2 extra business days. If we need your approval at any step, the production timeline continues once we receive it.
Orders placed after 2:00 PM Eastern Time, on weekends or on holidays begin processing on the next business day.
Carriers and tracking
Orders ship with UPS or DHL, depending on the size of the item and your location. Every shipment is insured. When your order is dispatched, we email you the carrier name and tracking number. Tracking can take up to 48 hours to show updates.
Delivery
Deliveries are made to your door (curbside or front door, depending on the carrier). Please inspect the packaging and furniture when it arrives and keep all packaging until you have checked the item.
Damaged, lost or delayed shipments
If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a repair, replacement or refund.
If your tracking has not updated for 5 business days, or your order is later than the estimated window, contact us and we will work with the carrier on your behalf.
Contact
Khanh Crystal LLC (Woodavia)
430 E Cheyenne Mountain Blvd, Apt 38, Colorado Springs, CO 80906, United States
Phone: +1 (929) 490-0031 · Email: support@woodavia.com
Monday–Friday, 10:00 AM – 8:00 PM (Mountain Time)