Shipping policy
SHIPPING POLICY
At Woodavia, we aim to make every stage of the shipping process clear and dependable. The following policy explains where we ship, how orders are prepared, expected delivery times, and what to do if an issue occurs.
SHIPPING DESTINATIONS
We currently deliver to addresses within the United States.
As our operations develop, we may make shipping available to additional countries or regions.
SHIPPING COSTS
Standard shipping is free for all eligible orders delivered within the United States.
Any applicable charges will be displayed during checkout before the order is completed. We do not add undisclosed shipping fees after purchase.
MADE-TO-ORDER PRODUCTION AND PROCESSING
Our furniture is made to order. Production and order preparation generally take 4-7 business days.
Business days are Monday through Friday and do not include weekends or public holidays.
Orders that require customization, design revisions, or additional customer approval may need up to 2 extra business days before shipment.
Our daily processing cut-off time is 2:00 PM EST. Orders submitted after this time, during weekends, or on holidays will begin processing on the next business day.
ESTIMATED DELIVERY TIME
After an order has been shipped, delivery usually takes 5-8 business days.
Carrier deliveries may take place from Monday through Saturday, depending on the destination and selected shipping service.
Most orders are delivered close to the earliest estimated timeframe. However, delivery dates are estimates and may occasionally be affected by severe weather, customs inspections, transportation disruptions, or carrier delays outside our control.
SHIPPING CARRIERS
Orders are shipped using established carriers such as UPS, DHL, or FedEx, depending on the shipment size, destination, and service availability.
All shipments are insured. If a package is lost during transit or arrives damaged, please contact our customer support team promptly so we can review the situation and assist you.
PACKAGING
We carefully package each product to help protect it during transportation.
Whenever practical, we also use recyclable or environmentally responsible packaging materials to reduce unnecessary waste.
ORDER TRACKING
Once your order has been dispatched, we will send a shipping confirmation email containing the tracking number and carrier information.
Tracking updates may take some time to appear after the carrier receives the shipment.
If you do not receive a tracking email or the tracking information does not update correctly, please contact us and we will help investigate the issue.
DELIVERY DELAYS
Although we make every reasonable effort to meet the estimated delivery timeframe, occasional delays may occur due to carrier operations, weather conditions, customs procedures, local delivery restrictions, or other circumstances beyond our direct control.
If your order appears significantly delayed, please contact us. We will review the tracking information, communicate with the carrier when appropriate, and provide any available updates.
CONTACT INFORMATION
For shipping questions or assistance with an existing order, please contact us using the information below.
Email: support@woodavia.com
Address: 430 E Cheyenne Mountain Blvd, Apt 38, Colorado Springs, CO 80906
Support hours: 10:00 AM to 8:00 PM, Monday through Friday